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Frequently Asked Questions

No it doesn’t. All the different types of shear influence the risk of tissue deformation. iShear only measures one type of shear force: Total Shear Force (TSF)

iShear is purely developed to evaluate a complete seating system. It’s the combination of the products in the seating system and their settings that influences the amount of Total Shear Force (TSF).

The first measurement is the baseline measurement. The goal is to get the lowest shear possible, while maintaining functionality and comfort for the client. Keep in mind that less shear is better.

  1. The client has an asymmetric pelvis
  2. The client has an asymmetric back
  3. iShear might be incorrectly installed in the wheelchair

No you can’t. When signing in the app needs to verify your credentials with our server, for this it needs an internet connection.

Please check you app permissions. Go to: Settings > Apps > iShear > Persmissions (the order may vary per Android device) and allow Storage. Restart the app and you should be able to save your measurements.

Please check that the iShear device is turned on and the blue led is blinking. Also check that Bluetooth on your device is enabled. If so, verify that your phone has Bluetooth Low Energy (BLE). In order to this you can download a BLE checker in the Play store. If your device has BLE pleae check your app permissions. Go to: Settings > Apps > iShear > Persmissions (the order may vary per Android device) and allow Location. Next to this you should also Allow Location on Android level.

Setting up the connection between a mobile device and iShear doesn’t require a password. Make sure that you connect the iShear and the app within the iShear app itself. Do not try to connect within the Android Bluetooth screen, doing this will ask for the password.

If your iShear did measure before and suddenly it has stopped doing this then this might be caused by having old firmware on the iShear. Make sure that you have downloaded the latest app from the app store and that you have updated the firmware on the iShear. Please visit the support page for a step by step guide to update the firmware.

If updating the firmware still doesn’t fix the problem then please contact us.

If your iShear did measure before and suddenly it has stopped doing this then this might be caused by having old firmware on the iShear. Make sure that you have downloaded the latest app from the app store and that you have updated the firmware on the iShear. Please visit the support page for a step by step guide to update the firmware.

If updating the firmware still doesn’t fix the problem then please contact us.